Charlotte, NC
Trades and Construction Mode
Tier9AI helps Charlotte businesses cut costs and improve customer experience with practical automation.
We help service-based and storefront businesses eliminate repetitive admin, respond faster, and capture more revenue with done-for-you workflow implementation.
Ideal for owner-led field teams that lose revenue from missed calls and dispatch chaos.
Choose your business type so we can tailor your plan
Ideal for owner-led field teams that lose revenue from missed calls and dispatch chaos.
Not a SaaS you need to learn. We design, build, and maintain the workflows for you.
Pick the quickest path based on what you need right now.
Built for busy owners. Click once, get to the right section, and decide fast.
See quick previews
Watch exactly what we can build before filling a long form.
Go to sectionSee pricing
View productized packages and choose the right starting scope.
Go to sectionBook a call
Send a kickoff request and get a practical first-step plan.
Go to sectionSee more details
Open deeper proof, case examples, founder background, and local pages.
Go to sectionFast-track preview
Pick one issue and we will map your first build path instantly.
No jargon and no complicated setup. This preview is built for busy owners who want quick clarity before committing time.
1. Pick your biggest headache
2. See the first workflow we would launch
3. Start your plan without a long form
Choose your top pain right now
Your quick-win preview
Problem: Select a pain point
First workflow we would launch
Workflow preview
Expected outcome:
Simple, competitive pricing
Productized service packages with clear scope, faster implementation, and no agency bloat.
Recommended start for Trades and Construction
Most teams in this vertical begin with Quick Win Sprint to launch one high-impact workflow quickly.
Quick Win Sprint
We implement one high-impact workflow fast so your team sees immediate cost and service gains.
$1,500 setup
$300/mo
- 1 core workflow built for your team
- Connect the tools you already use
- Simple baseline and progress tracking
- 14-day implementation
- Done-for-you setup and support
Best for: Owner-operator shops that want immediate results.
Growth Automation System
We deploy a multi-workflow operating layer for lead handling, customer updates, and admin speed.
$3,500 setup
$650/mo
- Up to 3 workflows
- Customer communication and follow-up flows
- Faster handoffs between office and field
- Monthly tune-ups
- Done-for-you management
Best for: Growing teams with front-desk and admin bottlenecks.
Operations Engine
We manage a full operational automation layer across departments and customer touchpoints.
$6,500 setup
$1,200/mo
- Up to 6 workflows
- Connected workflows across operations
- Team handoff and training
- Priority support
- Done-for-you management
Best for: High-volume or multi-location businesses.
Popular Add-ons
- 24/7 Call and Message Assistant: $500 setup + $200/mo
- Invoice/Collections Automation: $350 setup + $150/mo
- Review Request + Reputation Flow: $300 setup + $120/mo
Let's map your first quick win together.
No long sales process. In one short call, we define the first workflow to implement, success targets, and a realistic launch timeline.
Prefer email? Reach us directly at tier9ai@gmail.com.
Pre-filled based on your mode
Vertical: Trades and Construction
Recommended package: Quick Win Sprint
Call outcome: clear scope, timeline, and expected value.
What we handle behind the scenes for you
- Fallback handling when jobs, calls, or messages arrive outside normal hours.
- Clean handoff logic so office and field teams see the same status.
- Notification rules that reduce noise while keeping urgent items visible.
Request Kickoff Call
Need deeper proof before deciding?
Open this section for detailed workflow demos, implementation proof, founder background, and local service pages.
Show full details
Auto-playing prototype preview
Real workflows for Trades and Construction owners who need results fast.
These are examples of what Tier9AI can build and launch quickly. No demo call needed to understand the value.
Before
Leads wait hours
After
Auto-reply in under 1 min
Missed Call Rescue
When you miss a call on a job, the lead still gets a response in under 60 seconds.
Now running: Step 1 - Call missed
Incoming lead call is not answered.
New call from 704-***-1198
Expected outcome: Auto-reply in under 1 min
Build map
Step 1: Call missed
Incoming lead call is not answered.
New call from 704-***-1198
Step 2: Instant follow-up
System sends friendly text and offers callback window.
"We can help today. Want 1:30 or 3:00?"
Step 3: Booked handoff
Lead details are organized for your team automatically.
Lead added to board with job type + urgency
Why serious operators choose this implementation model in Trades and Construction
Response Speed
Hours to Minutes
Missed-call and inbound inquiry workflows reduce response lag.
Admin Time
4-10 hrs/week saved
Dispatch and follow-up tasks move off manual text chains.
Collections Rhythm
3-10 days faster
Consistent reminders improve payment turnaround.
Customer Voice
“We stopped losing calls while on jobs. The workflow paid for itself in month one.”
Owner · HVAC team
“Dispatch is finally organized. My team sees what to do next without chasing messages.”
Operations Lead · Electrical contractor
Prestige and Trust Signals
White-glove setup with founder-level access
Executive KPI review after launch
Process design aligned to your existing team rhythm
What real quick wins look like in Trades and Construction
HVAC service team
Missed-call recovery rollout
Before: Leads called once, then moved on if no one answered.
After: Every missed call triggered immediate text plus callback routing.
Outcome: Lead response speed moved from hours to minutes.
Electrical contractor
Dispatch coordination cleanup
Before: Office texted crews manually and tracked status in multiple chats.
After: Job handoffs and status updates ran in one shared workflow.
Outcome: Dispatch friction dropped and scheduling errors decreased.
Plumbing business
Quote and invoice follow-up automation
Before: Estimates and invoices were followed up inconsistently.
After: Automated reminders went out based on quote and payment status.
Outcome: Cash collection and close rates became more predictable.
This is built for owners who are already doing too much.
You move fast, wear multiple hats, and cannot afford to lose jobs because office workflows lag behind field work.
You know your business. We handle the implementation layer.
You should not need to become a tech expert to run a modern operation.
- Direct access to the builder, not an account handoff chain.
- First workflow live in 14 days with practical team handoff.
- Clear KPI scoreboard so value is visible, not vague.
Missed inbound calls during jobs
Leads quietly go to competitors before your team can respond.
Manual dispatch coordination
Office staff spend premium hours on repetitive admin instead of higher-value work.
Delayed invoicing and quote follow-up
Cash flow slows and winnable jobs go cold.
Simple process, measurable results.
1. Take a 60-second diagnostic
Select your industry, pain points, and current workflow context.
2. Get a practical build plan
See exactly what we will implement first and expected ROI.
3. We build and run it for you in 14 days
Your team gets outcomes without managing complex software.
Example first workflows we can deploy
Missed-Call Recovery and Lead Routing
Capture more inbound leads and respond within minutes.
Dispatch Coordination Workflow
Reduce manual texting and speed up crew assignment.
Quote and Invoice Follow-Up Workflow
Shorten sales and billing cycles with less admin effort.
Lead response speed
Immediate follow-up workflows keep you first to respond without adding headcount.
Job handoff reliability
Dispatch and status updates happen consistently so fewer details fall through cracks.
Billing and quote rhythm
Invoice, estimate, and reminder flows tighten payment and close rates.
Built for physical businesses, not tech companies.
This is a done-for-you automation service, not a software subscription you have to manage alone.
No big agency overhead. You work directly with builders.
Faster launches and decision cycles for your team.
KPI-driven implementation with transparent reporting.
What happens in the first 14 days:
Workflow map, implementation, team handoff, and KPI review.
Outcome you can feel
Your operation feels more premium to customers because response, scheduling, and follow-up run smoothly.
30-Day Quick Win Guarantee
If we do not deliver agreed KPI improvement in 30 days, we keep working at no extra labor cost until we do.
Peter Olson
Founder, Tier9AI
tier9ai@gmail.comAWS and enterprise product leader focused on practical SMB automation.
Built by a hands-on operator with enterprise AI and product experience.
Tier9AI is led by Peter Olson. Before helping SMBs locally, Peter led cloud, automation, and product programs at AWS, Amazon, Wells Fargo, Fidelity, and American Express. You get senior-level strategy and practical implementation, without large agency overhead.
AWS + Enterprise AI Programs
Senior Customer Solutions Manager at AWS leading cloud migration, modernization, and practical AI adoption.
Product Leadership at Scale
Senior Product Manager at Amazon and prior product leadership roles at Wells Fargo, Fidelity, and American Express.
Infrastructure + Modernization Depth
Background in cloud architecture, FinOps, identity systems, and operational process redesign for large organizations.
Measurable outcomes delivered
- $23.5M ARR influenced through cloud and AI executive programs at AWS
- $1.4M+ in cost optimization delivered through FinOps governance
- 25% faster identity verification workflows delivered in Amazon internal IT systems
- $2.5M cost savings delivered by modernizing legacy mobile device management
Credentials
- AWS Certified Solutions Architect - Associate
- AWS Certified AI Practitioner
- AWS Certified Cloud Practitioner
- B.S. Communications and Information Systems Management, Ohio University
What this means for your business
You are not paying to train a junior team. You are working directly with experienced builders who know how to scope, ship, and maintain production workflows.
Quick answers before you commit time or money
Questions we hear from Trades and Construction owners.
Plain-English answers for non-technical teams evaluating practical automation help.
Will this add more complexity for my team?
No. The goal is fewer manual steps, not more tools. We build around your current process and only change what improves daily operations.
How fast can we see value?
Most businesses can launch a first workflow in about 14 days and start seeing measurable time savings in the first month.
Do I need to understand AI or technical systems?
No technical background is required. Tier9AI handles implementation, testing, and maintenance while your team focuses on customers.
What if I only want to solve one pain point first?
That is the best way to start. We usually launch one high-impact workflow first, then expand after results are proven.
How is this different from a big agency or SaaS?
You work directly with a small implementation team. Faster decisions, clearer accountability, and no bloated retainers.
Is this a fit for my business type?
If you run a physical or service business with repetitive admin and delayed follow-up, this model is designed for you.
Local implementation, practical outcomes
Charlotte AI automation services for physical businesses.
Tier9AI helps owner-led teams reduce repetitive admin and improve customer response speed. Right now, you are viewing recommendations tuned for Trades and Construction.
Common outcomes
- Faster lead and customer response times
- Fewer dropped follow-ups and handoff errors
- Lower admin burden with cleaner operations
Business types served
- Trades and Construction
- Medical, Spa, and Professional Services
- Retail and Hospitality
- Auto Services and Repair
- And related local service operations
Service area
Core market: Charlotte, NC
- Nearby areas: Concord, Huntersville, Matthews, Pineville, Gastonia, Fort Mill
- Remote support for qualifying SMB teams
City pages for local businesses
View all service area pages