Completion criteria
Completion is based on the KPI target signed off at kickoff. Scope changes that alter the KPI require written re-baselining before guarantee measurement continues.
30-Day Quick-Win Guarantee
Clear guarantee terms, no vague promises.
We define success before build starts, track it after launch, and stay accountable with a concrete remedy if the agreed result is not achieved.
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What quick-win means
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How completion is measured
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Your part in the process
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If the target is not met
Guarantee checklist
KPI baseline documented at kickoff
Workflow launch tracking enabled
30-day optimization checkpoints
Decision log for all major workflow changes
Exclusions
Major scope changes after kickoff without updated target agreement
Lack of required account access or delayed approvals
Manual process bypasses that prevent workflow operation
External outages or third-party platform limits outside implementation control
Remedy terms
If the agreed target is missed within 30 days post-launch, Tier9AI continues optimization labor at no additional labor charge until the target is reached.
Start with a scoped kickoff