What counts as one workflow?
One workflow is one repeatable business process with one trigger and one measurable outcome. Example: missed call -> text-back -> qualification -> owner handoff.
FAQ
Straight answers before you commit.
The most common questions SMB owners ask before kickoff.
Do we need to replace our current tools?
No. Tier9AI is designed to connect the systems you already use and reduce manual work between them.
What if we do not have a CRM yet?
That is common. We can start with lightweight lead tracking and add a CRM-ready structure when needed.
How much support is included after launch?
Support level depends on package. Every plan includes stabilization, monitoring basics, and clear escalation paths.
What happens if automation fails?
Every launch includes fallback handling. Critical actions can route to manual queue so your team stays in control.
Do you automate refunds or pricing exceptions?
No. AI can initiate reminders and payment links, but refunds and pricing exceptions stay human-approved.
What happens if we cancel?
We provide a clean handoff package with workflow map, operating notes, and account ownership details defined in your agreement.
Need a custom answer for your stack?
Use the kickoff form and include your current tools. We will map scope before scheduling.