Minimum data principle
Only fields needed for approved workflow outcomes are processed.
Owner: Tier9AI + clientActive
Security & Data Handling
Serious controls, explained without enterprise jargon.
Tier9AI is built for trust from day one: scoped access, minimal data handling, clear ownership boundaries, and fallback readiness.
We don't train public models on your data.
Trust Dashboard
92Score
Client-owned revocation path
Fallback and rollback defined
Scope-limited permissions
Default model
Customer-owned accounts
Incident mode
Fallback-first continuity
Security control matrix
Revocable scoped access
Credentials and permissions are scoped and removable by client admins.
Owner: Client-ownedActive
Operational event logging
Critical events are logged for quality checks and issue diagnosis.
Owner: Tier9AIActive
Fallback + rollback path
Manual fallback steps and rollback actions are documented pre-launch.
Owner: SharedRequired
Access ownership models
Customer-owned accounts
Recommended default
Your team owns core systems, API keys, and admin controls. Tier9AI is granted purpose-limited access for setup and support.
Lowest long-term ops risk
Tier9-managed automation layer
Done-for-you mode
Tier9AI manages selected automation runtime paths while preserving your revocation rights, documentation, and ownership map.
Higher hands-off service
Retention + logging at a glance
Lead + intake records
Retained only for delivery/support windows unless client requests cleanup sooner.
Workflow event logs
Retained for troubleshooting and quality review; no resale or repurposing.
Access artifacts
Permission map and revocation steps delivered at handoff and update events.
Incident readiness board
Step 1
Detect
Failure alerts and heartbeat checks surface issues quickly.
Step 2
Contain
Fallback path activates so customer operations continue.
Step 3
Recover
Fix, validate, and re-enable with clear owner approvals.
Step 4
Review
Post-incident note documents root cause and prevention updates.
Non-negotiable launch rule
No workflow goes live without fallback ownership, rollback steps, and contact escalation path.
Common owner questions
Can we revoke access immediately?
Yes. Access is scoped and revocable from your own admin panels. We document revocation steps during handoff.
Do we need to replace current tools?
No. Tier9AI is tool-agnostic and works within your stack unless replacement is clearly justified and approved.
What if a connected app goes down?
Production workflows include fallback paths, escalation owners, and rollback steps so operations can continue.
Can AI approve refunds or pricing exceptions?
No. Tier9AI can initiate payment links and reminders, but refunds, pricing exceptions, and unruled availability always stay human-approved.